Heute Mittag klingelte mein Telefon, Anruf eines Mitarbeiters der Carglass-Einkaufsabteilung. "Ja Guten Tag Herr M., Sie haben im Internet einen Blog, oder?".
Ich natürlich erst verwundert, weil ich davon nie etwas erwähnt habe.
"Wir sind auf Ihren Blog aufmerksam geworden und haben die Daten mit ihrem Anruf damals abgeglichen, dass konnten nur Sie sein, Fiat 127 werden nicht jeden Tag bei uns angefragt" - War die Antwort, als ich fragte wie Carglass direkt auf mich came.
The employee apologized for the delay, etc. and told me that now would be available for the 127 and front windows in all versions and I because "my anger" of course get a special price.
The whole thing I get in writing via email. The offer has sufficient validity to, so I will certainly draw in the time of the restoration (which I've estimated at around 2 years ...) for this offer. I call this blog sometimes no numbers, but the price is OK (I say this as "poor" student ;-))
Conclusion: Carglass takes care of its customers and to their complete satisfaction and afraid for no apparent effort. I would certainly not expect that I will be contacted because of my postings here on the blog (Carglass, the "complaint" does not put evil, but as an incentive). I do not know whether one can expect from each company. The local service was written so as schonmal unbeatable, I was only disappointed by the hotline, but this was of course now the whole story "put right".
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